2 Comments
User's avatar
Bruno Gavino - Codedesign.org's avatar

The hardest part of agentic UX is showing the user what the agent decided not to do — trust lives in the omissions.

Ali El-Shayeb's avatar

This lands. Omissions only build trust when the agent shows the options it ruled out and why it passed on them. On one forecasting build we put the ruled-out picks right next to the chosen one, and that was the moment the buyer started trusting the number. Most of the work is showing the road not taken.